Refund Policy

Reservation Deposits: a. Upon booking a vacation rental with Vacation Vistas, a reservation deposit is required to secure your reservation. b. The reservation deposit amount varies depending on the rental property and the terms specified at the time of booking.

Cancellation Policy: a. Standard Cancellation: If you cancel your reservation within [XX] days prior to your scheduled arrival date, you will receive a full refund of your reservation deposit. b. Late Cancellation: Cancellations made within [XX] days of the scheduled arrival date may result in forfeiture of the reservation deposit. The specific cancellation policy applicable to your reservation will be outlined in your booking confirmation.

Refund Process: a. Refund Eligibility: To be eligible for a refund of your reservation deposit, your cancellation request must be submitted within the specified cancellation period. b. Refund Timeline: Once your cancellation request is received and approved, refunds will be processed within [XX] business days using the original method of payment. c. Notification: You will receive confirmation via email once the refund has been processed. Please allow additional time for the refund to reflect in your account, depending on your financial institution’s processing times.

No-Show Policy: a. If you fail to arrive at the rental property on your scheduled arrival date without prior notification, you will be considered a no-show. b. No-shows are not eligible for refunds, and the full reservation amount may be charged as cancellation fees.

Extenuating Circumstances: a. In the event of extenuating circumstances, such as natural disasters or travel advisories, Vacation Vistas may consider exceptions to the standard cancellation policy on a case-by-case basis. b. Documentation or proof of the extenuating circumstances may be required for consideration.

Changes to Reservations: a. Changes to reservations, including modification of dates or rental properties, may be subject to availability and applicable fees. b. Please contact our reservations team as soon as possible to discuss any changes to your reservation.